en Cuevana3. Zein, a young man in his mid 20s, seems content with his job as a customer service representative for an internet service provider. During one of his shifts, way past midnight, he receives a call from a customer, Akram. Complaining about a malfunction, Akram’s frustration starts growing. His dissatisfaction with the process gradually becomes an abusive rant, during which he lashes out at Zein, exposing to him the drudgery of his work, his powerlessness, and the ugliness of his life.
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